Privacy Policy

Last updated: April 17, 2026

Social Onyx ("we," "us," or "our") operates the website reviews.socialonyx.co. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, submit a form, or interact with us.

1. Information We Collect

We may collect the following information when you use our website or submit a form:

• Contact information: first name, last name, email address, and phone number.
• Device and usage data: IP address, browser type, operating system, device type, referring URL, landing page URL, and session identifiers.
• Marketing attribution data: UTM parameters, ad click identifiers (fbclid, gclid, ttclid), and Meta Pixel cookies (fbp, fbc).
• Cookies and tracking technologies: We use Google Tag Manager, Google Analytics 4, and Meta Pixel to understand how visitors interact with our website and to measure advertising effectiveness.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and provide our online reputation and Google review removal services.
• Contact you by phone, email, and text message (SMS/MMS) regarding our services, appointment scheduling, and follow-ups.
• Send marketing communications about our services, promotions, and updates.
• Measure and improve the performance of our website and advertising campaigns.
• Detect and prevent fraud or bot submissions.

3. SMS/Text Messaging

By providing your phone number and checking the consent box on our form, you expressly consent to receive text messages (SMS and MMS) from Social Onyx at the number provided. These messages may include:

• Appointment confirmations and reminders
• Service-related updates and follow-ups
• Promotional offers and marketing messages

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: CRM platforms (Go High Level), analytics tools (Google Analytics), advertising platforms (Meta, Google Ads), and automation tools (Make.com) that help us operate our business.
• Legal requirements: If required by law, regulation, legal process, or government request.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Track website visits and form submissions via Google Analytics 4 and Google Tag Manager.
• Measure advertising performance via Meta Pixel and related ad platform tools.
• Attribute conversions to specific ad campaigns for optimization.

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your information.
• Opt out of marketing communications.
• Opt out of text messages by replying STOP.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

• Email: support@socialonyx.co